Privacy Policy

Royal Class Beauty (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, book or purchase services, communicate with us, or otherwise interact with us online or in person.

This policy is designed to work for many service businesses. It is not legal advice. Royal Class Beauty should have qualified legal counsel review and adapt this text for your locations, industry (for example health or financial rules), and actual data practices before you rely on it.

Who is responsible for your information

For personal information described in this policy, Royal Class Beauty is typically the data controller (the organization that decides why and how your information is used), except where we act strictly on behalf of another party as described below.

We use the software platform Ninja Salon (“Ninja Salon”) to power parts of our website, scheduling, client records, messaging, payments integration, and related features. In providing those services to us, Ninja Salon generally processes personal information on our behalf as a service provider / processor. A high-level description of how that relationship is commonly described is available at https://app.ninjasalon.com/legal/processing-details. Ninja Salon publishes an illustrative list of sub-processors it may use at https://app.ninjasalon.com/legal/subprocessors.

Information we collect

Depending on how you interact with us, we may collect the following categories of information:

• Identifiers and contact details: such as name, email address, phone number, and mailing or service address.
• Account and profile information: if you create or use a customer account, including login identifiers and preferences you set.
• Booking and service information: appointments, services requested, staff preferences, notes you provide, history of visits, and related operational records.
• Payment-related information: payment transactions may be processed by our payment partners (for example Stripe). We typically receive limited payment information (such as confirmation of payment) rather than full card numbers.
• Communications: messages you send us (including email, SMS, chat, or contact forms), and records of support or scheduling conversations.
• Marketing preferences and consents: such as email or SMS opt-in status, where you have provided consent or as otherwise permitted by law.
• Forms and agreements: information you submit through digital forms, waivers, or intakes we make available.
• Technical and usage data: such as device type, browser type, IP address, general location derived from IP, pages viewed, and time spent on our site, collected through cookies and similar technologies as described below.
• Content you upload: for example profile photos or images you choose to share where the product allows it.

How we use information

We use personal information for purposes such as:

• Providing and scheduling services, confirming appointments, and managing your relationship with us.
• Operating our website and online features (including accounts, booking, and customer support).
• Processing payments and preventing fraud, in cooperation with payment processors.
• Sending transactional messages (for example appointment confirmations, reminders, and service updates) by email or SMS where permitted.
• Sending marketing communications when we have appropriate consent or another lawful basis, and honoring opt-outs.
• Improving our services, understanding how our website is used, and troubleshooting.
• Complying with law, responding to lawful requests, and protecting rights, safety, and security.
• Enforcing our terms and policies.

Legal bases (EEA, UK, and similar regions)

Where GDPR or similar laws apply, we rely on one or more of the following legal bases:

• Performance of a contract: to take steps you request before entering into a contract and to perform our agreement with you (for example providing booked services).
• Legitimate interests: to run our business, secure our systems, improve services, and communicate with you in ways that are reasonably expected and not outweighed by your rights (for example service-related messages and limited analytics).
• Consent: where required for marketing cookies, certain marketing messages, or other activities for which we ask your permission. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
• Legal obligation: where we must process information to comply with law.

Cookies and similar technologies

We use cookies and similar technologies that are necessary for the website to function (for example security, load balancing, and basic session functionality).

Where we or our partners use optional marketing or analytics technologies (for example Meta/Facebook pixels for measurement or advertising), we will request your consent where required by law. If you decline optional cookies, core booking and browsing features should still work, but marketing measurement features may be limited. For more information, see the cookie notice on our site and Meta’s policies.

How we share information

We do not sell your personal information for money. We may share information:

• With Ninja Salon and its sub-processors strictly as needed to provide the platform services to us (see https://app.ninjasalon.com/legal/subprocessors).
• With payment processors (such as Stripe) to complete transactions.
• With email, SMS, or hosting providers to deliver messages and operate our systems.
• With professional advisers (such as lawyers or accountants) under confidentiality obligations.
• With law enforcement or other authorities when required by law or to protect rights and safety.
• In connection with a business transaction (such as a merger or sale), subject to appropriate safeguards.
• With your direction or consent.

International transfers

We and our service providers may process information in countries other than where you live, including the United States. Where required, we implement appropriate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) and complete assessments as required by law. You may contact us for more information about such safeguards where applicable.

Retention

We keep personal information only as long as needed for the purposes described in this policy, unless a longer period is required or permitted by law (for example tax, accounting, or dispute resolution). Retention periods can vary based on the type of data and legal requirements.

Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission over the Internet is completely secure.

Your rights and choices

Depending on where you live, you may have rights regarding your personal information, such as:

• Access to a copy of the information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of your information in certain circumstances.
• Restriction or objection to certain processing.
• Data portability where applicable.
• Withdrawal of consent where processing is based on consent.
• The right to lodge a complaint with a supervisory authority in your country or region.

To exercise these rights, contact us at royal-class-beauty@contact.ninjasalon.com · +14377340055 · 500 Rexdale Boulevard, Etobicoke, ON, M9W6K5. We may need to verify your request. If you are in the EEA, UK, or Switzerland, you may also contact your local data protection authority.

Some U.S. states provide additional privacy rights (for example access, deletion, and opt-out of certain sharing for behavioral advertising). Where applicable, you may exercise those rights by contacting us using the details above.

Children

Our services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Third-party links

Our website may link to third-party sites or services (for example social networks or maps). Their privacy practices are governed by their own policies. We are not responsible for third-party sites.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. Where required, we will provide additional notice.

How to contact us

Questions about this policy or our privacy practices: royal-class-beauty@contact.ninjasalon.com · +14377340055 · 500 Rexdale Boulevard, Etobicoke, ON, M9W6K5